Healthcare CSR (Active Pooling)

About FGC+

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee you are part of a team where you can truly thrive and make a difference.

About the Job :

The primary responsibility in the role of a Healthcare Customer Service Representative is to accurately answer telephone-based questions from patients regarding their account, in a timely manner while providing exceptional customer service and adhering to strict patient privacy rules and guidelines. Additional responsibilities include processing credit card transactions, making outbound courtesy calls to patients to obtain outstanding payments and assisting patients with other insurance and payment related requests. If a question or request cannot be completed while on a phone call, the matter must be escalated to the appropriate party and resolved in a timely manner.

What You'll Do :

• Handle all incoming calls in a manner that adheres to HIPAA privacy regulations.
• When returning or placing outbound calls, the same HIPAA privacy regulations must be followed.
• Log in and out of multiple systems (including practice management systems) to research and answer patient's questions, accurately and with detail.
• Obtain patient payment information over the phone, process the payment and appropriately note the account.
• Escalate issues effectively to a supervisor or management for assistance.
• Responsible for ensuring all client specific protocols are followed during the patient billing cycles.
• Provide accurate and thorough analysis of aging, as requested.
• Review statements to ensure that the information and balance is accurate.
• Respond to requests, professionally and promptly, and follow up with outstanding requests in a similar matter.
• To undertake other duties commensurate with the grade as requested by the immediate superior.

What You'll Bring :

What we have to offer :

Day 1 HMO

A million possibilities are waiting to be ignited. Click "Apply Now"!

The pay range for this role is :

18,600 - 23,000 PHP per month(Davao City)

PI70f661f6ab02-30511-39120572