Customer Service Representatives for our Voice-based Int'l

Job Summary

We are hiring Customer Service Representatives for our Voice-based International Account. In this role, you will handle calls from global customers, assisting them with product or service inquiries, billing concerns, technical issues, and general support. You’ll play a key role in delivering excellent customer experiences and maintaining client satisfaction.

Key Responsibilities

Handle inbound and / or outbound calls from international customers

Provide accurate and timely information regarding products or services

Assist with billing, account updates, troubleshooting, and general inquiries

Resolve customer concerns with patience, professionalism, and empathy

Document all call details clearly and accurately in the system

Meet performance metrics (AHT, CSAT, Quality Score, etc.)

Follow company guidelines and processes at all times

Collaborate with team members and supervisors to continuously improve service delivery

Qualifications

High school graduate or equivalent; college undergrad / graduate preferred

Strong English communication skills (spoken and written)

At least 6 months of BPO experience preferred but not required for qualified applicants

Willing to work on night shifts, holidays, and weekends

Tech-savvy and comfortable navigating multiple systems while on a call

Customer-focused with good listening and problem-solving skills