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Front Office Associate
One EngineMakati, National Capital Region, PH6 days ago
Job descriptionPerforms check-in and check-out procedures Handles and processes room reservations and extensions Responds promptly to guest inquiries across all booking channels Reviews daily arrivals and notes special requests Performs exceptional customer service, puts guest’s satisfaction as a top priority, and can remain calm, courteous, and warm at all times Collects guest information and updates guest profiles Administer and perform all cashier functions and ensure payment collections are intact and accounted for at all times Proactively upsell rooms to increase revenue Assist showroom and maintain good knowledge of the hotel, its services and features, as well as familiarity of the neighborhood Attend to and resolve guest concerns and complaints with grace and sense of urgency and escalate to immediate superior and / or to other concerned departments if and when needed Reports any unusual occurrences or requests to the immediate superior Maintains neat and clean Front Desk and monitors and be responsible for Front Office equipment and supplies Prepares / generates daily Front Office reports Obtains feedback from guests and encourages them to share positive commendations online Work closely with Housekeeping department to keep room status up to date and with Maintenance department for maintenance and repair works Perform safety and emergency procedures when needed Graduate of Hotel and Restaurant Management or any related course and / or has previous work experience / internship as a Hotel Front Desk Agent, Receptionist or similar role, Fresh graduates are encouraged to apply. Experience with Opera or other similar hotel reservations software is an advantage Amenable to work on shifting schedules (morning, mid, and graveyard) and willing to work on weekends and holidays
Key Responsibilities :
Primary Objective of Position :
- Attend to the day-to-day needs of hotel guests
Duties and Responsibilities :
Qualifications :
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Office Associate • Makati, National Capital Region, PH