Front Office Supervisor

Filinvest Hotel :   CRIMSON HOTEL FILINVEST CITY

The Front Office Supervisor is expected to be well-versed and proficient in all Front Desk operations, including systems, trainings, and reporting. He / She is responsible for overseeing the daily arrival and departure of guests, ensuring a smooth and seamless experience. The role includes leading and motivating the Front Desk team in delivering Total Guest Satisfaction, aligned with the Crimson brand standards.

The Supervisor is also tasked with preparing and adjusting work schedules based on the hotels occupancy forecast and operational needs. A key responsibility is to guide, mentor, and train Front Desk Ambassadors to help them reach their full potential and uphold service excellence at all times.

Operational Tasks

• Responsible for supervising the staff in assisting guests.
• Responsible for room assignments of arriving guests. In charge of close coordination with Housekeeping with the daily status of the rooms.
• Responsible for all aspects of Front Office Cashiering.
• Communicate all activities and incomplete service requests to the next shift and other

departments and ensure that the Duty Manager is kept informed.

to explain them to guests.

Guest Relations

QUALIFICATIONS

Currently employed in a deluxe or upscale hotel environment

Proficient in Microsoft Office programs (Word, Excel, PowerPoint)

Strong organizational and time management skills

Analytical, detail-oriented, and capable of identifying operational improvements

Excellent interpersonal and relationship-building skills

Technically savvy, with the ability to adapt to hotel systems and technology

Outstanding customer service and problem-solving abilities

Willingness and capability to work extended hours or flexible shifts

Ability to multitask and perform well in a fast-paced environment