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Workflow Management Analyst
Manulife Insurance MalaysiaQuezon City, Metro Manila, Philippines9 days ago
Job descriptionNous utilisons des pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de Workflow Management Analyst page is loaded## Workflow Management Analystlocations : Quezon Citytime type : Temps pleinposted on : Publié aujourd'huitime left to apply : Date de fin : 30 septembre 2025 (Il reste 17 jours pour postuler)job requisition id : JR We’re looking for a Workflow Management Analyst to join our Workforce Management team at MBPS. In this role, you are responsible for effectively delivering near-time and intraday performance and volume management with the purpose of optimizing resources to achieve business objectives Position Responsibilities Manage volumes and balance workloads across sites to ensure optimal staffing levels, including handling schedule adjustments, processing leave applications, and managing swap requests and non-productive time allocation. Communicate daily workload prioritization and distribution strategies while monitoring and reporting leave allocations to the scheduling team to adjust staffing plans and schedules as needed. Serve as the single point of contact for Workforce Management (WFM) in MBPS Manila and Cebu regarding system downtimes impacting production, tracking and reporting issues, and providing resolutions or recommendations with guidance from the WFM Team. Respond to email inquiries and participate in activities, including ad hoc tasks, aimed at improving customer satisfaction and business performance. Create accurate and timely reports reflecting Service Level performance, such as Start of Day (SOD) and End of Day (EOD) reports, Turnaround Time (TAT) monitoring, and Queue Management; identify best practices and optimize department technology to enhance efficiency and effectiveness. Required Qualifications : A college degree or equivalent business experience is required; candidates who are undergraduates must have at least 2 years of related work experience. Must be amenable and prepared to work both onsite and from home as needed, depending on business requirements and / or the current external environment or situation. Requires intermediate to advanced Excel skills and exemplary PowerPoint skills. Possesses all necessary skill sets to perform non-CSC RTA functions and combines this knowledge with additional skills to proactively manage multiple responsibilities focused on line of business (LOB) volumes. Preferred Qualifications : Demonstrates discipline and the ability to carry out assigned responsibilities according to RTA guidelines and procedures with minimal supervision; must be a self-starter. Possesses strong written and verbal communication skills, with the ability to effectively communicate across multiple levels of authority within the organization. Proven ability to work independently while maintaining high standards of accuracy and attention to detail. Capable of managing tasks efficiently in a dynamic environment, adapting to changes while adhering to established procedures. When you join our team : We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. À propos de Manuvie et de John Hancock La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse . Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi Chez Manulife / John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à Modalités de travail Hybride
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Analyst • Quezon City, Metro Manila, Philippines
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