Operations Associate - Bank Financing - QA

The Operations Associate - Bank Financing assists clients in applying for housing loans with partner banks to facilitate full payment of their purchased property. He / She ensures that bank financing accounts are properly applied and processed according to standard procedures and timelines.

• Processes bank financing and refinancing accounts for assigned partner banks within the standard processing time, including endorsement of account information and documents, review of bank guarantees, and recording of loan payments in the system.
• Communicates effectively with clients (buyers and partner banks) via phone, email, and face-to-face interactions to address concerns, collect necessary documentation, and ensure timely processing of bank loans.
• Ensures that all assigned service requests are resolved and completed within the established turnaround time.
• Submits daily productivity and accomplishment reports to the Operations Lead Bank Financing.

EDUCATION, TRAININGS, LICENSES REQUIRED :

TECHNICAL COMPETENCIES AND SKILLS :

Demonstrates exemplary customer service skills.

Proficient in MS Office applications (Word, Excel, PowerPoint).

Able to perform effectively under time pressure and meet set deadlines.

Capable of working independently with minimal supervision.

Proven ability to lead teams, supervise daily operations, and develop talent for succession.

Highly organized and process-oriented.

Skilled at multitasking and managing multiple priorities effectively.

Upholds integrity and strong personal values.