Director, Content Product Operations & Quality Assurance

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Key Responsibilities : As Director, Content Product Operations & Quality Assurance , you will lead the global production, delivery and quality review of over 20 million printed and digital sponsor content assets annually—including letters, cards, videos, photos, and updates, based on Field Content gathered by close to 1000 Area Programmes and close to 50 Field Offices, and which are distributed to child sponsors in more than 20 fundraising markets, and in up to 380 language combinations.This role ensures that all child-sponsor communications are honouring the registered children and communities who WV serves, are quality assured, meet brand and content standards, and are suitably resonant for sponsors. They will contribute directly to both child and sponsor retention and engagement while ensure field to support offices’ operations optimisation, efficiency and effectiveness.You will oversee both human and AI-supported quality review processes, embrace new and emerging technologies, manage staff in multiple countries and with varying labour laws, with a focus on efficiency, scale, innovation, and excellence.You will work with inhouse and external partners to refine processes for greater efficiency and consider or embrace new or emerging technology that transform our approach, reduce costs, whilst meeting deadlines and operational standards.You will use your creative, technical and management skills to assist sponsored children and their communities to tell their own stories, while enabling sponsors to deeply understand the impact they help create.

• Preferred locations :
• Manila, Australia, or other Asian countries
• Major Responsibilities
• Lead Global Content Production & Quality Review Operations
• In alignment with Field Office requirements, manage high-volume production workflows to ensure the quality, accuracy and timely delivery of all digital and printed child-sponsor communications, in collaboration with internal teams, translation partners, and external vendors. This includes managing workflows, fluctuating staff for surge capacity and implementation and refinement of hybrid quality assurance models, combining AI-supported tools and human review to assess tone, appropriateness, clarity, and emotional impact of sponsor-facing content.
• Commercial Coordination Across a Global Ecosystem
• Manage commercial arrangements with 15+ fundraising offices and content delivery from 50+ field partners to ensure alignment with market requirements, language needs, and content formats
• Process Optimization, Automation & Transformation
• Identify and implement improvements in production efficiency, workflow automation, and content management tools to meet evolving end-to-end business needs at scale.
• Ensure Content Quality
• In collaboration with the Field Operations team and Product design team, develop and uphold quality benchmarks and approval protocols to ensure child-sponsor communications are consistently accurate, culturally sensitive, emotionally engaging, and aligned with retention goals.
• Team Leadership & Reporting
• Manage internal team members and vendor relationships, fostering a high-performance culture focused on collaboration, innovation, and continuous improvement. Deliver regular reports and strategic insights to leadership on production KPIs, QA outcomes, and sponsor satisfaction metrics, helping inform continuous improvement efforts and decision-making.
• Networking & collaboration
• Cultivate strategic relationships and actively engage in internal and external networks to advance improvement initiatives and expand leadership influence
• Educational requirements and work experience
• Bachelor’s degree in business management, operations management, programme change management, publishing, quality assurance or marketing.
• 10+ years’ experience in business, process or technology optimisation leadership roles
• Proven experience managing high-volume content production operations, preferably in publishing, quality assurance, communications, or global marketing
• Strong knowledge of quality assurance processes, ideally including AI-human-in-the-loop review models and process refinement including lean thinking / six sigma, automation and workflow optimisation
• Experience in managing business operations in a global and complex organizational structure.
• Demonstrated skills in managing cross-cultural and cross-functional groups and teams
• Effective team leadership and vendor management capabilities
• Exceptional project / programme and stakeholder management skills, with a track record of cross-functional coordination across diverse geographies
• Strong analytical and reporting skills; ability to turn operational data into strategic insight
• Familiarity with data systems, content pipelines, and digital publishing tools
• Preferred Experience, Knowledge and / or other Qualifications
• Capability to streamline steps, reduce duplication, and simplify handoffs.
• Familiarity with continuous improvement methodologies to eliminate waste and variation.
• Ability to visualize and break down existing workflows to identify inefficiencies or bottlenecks.
• Knowledge of child sponsorship marketing and development programming
• Familiarity with continuous improvement methodologies to eliminate waste and variation including lean thinking / six sigma.
• Experience in working across cultures and within complex organizational structures.
• Proven commercial acumen including MOUs and RFPs.
• Experience in Jira, Smartsheet, Power Bi, Excel and Conference or Kissflow desired.
• Skilled in stakeholder engagement across cultures, time zones, and organisational levels.
• Required
• travel, english and / or work environment accommodations
• 15% international travel.
• Capability to streamline steps, reduce duplication, and simplify handoffs.
• Familiarity with continuous improvement methodologies to eliminate waste and variation.
• Ability to visualize and break down existing workflows to identify inefficiencies or bottlenecks.
• Familiarity with continuous improvement methodologies to eliminate waste and variation including lean thinking / six sigma.
• Experience in working across cultures and within complex organizational structures.
• Proven commercial acumen including MOUs and RFPs.
• Experience in Jira, Smartsheet, Power Bi, Excel and Conference or Kissflow desired.
• Skilled in stakeholder engagement across cultures, time zones, and organisational levels.
• Excellent written and verbal English is required.Applicant Types Accepted : Local Applicants Only
• Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.
• As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Learn more about our work at .Our people are our greatest asset.Each staff member brings their unique experience and God-given talents to the organisation – and in return World Vision provides employees a competitive "Total Rewards" package tailored to the context in which they work..

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