Pioneer-Chat / Email Support

As a Pioneer-Chat / Email Support, you will be the first point of contact for customers, providing exceptional customer service via chat and email. This is a full-time role based in Mandaluyong City, Metro Manila, where you will play a crucial part in delivering the company's mission of providing top-tier customer support.

What you'll be doing

Responding promptly and professionally to customer inquiries and concerns via chat and email

Troubleshooting and resolving customer issues in a timely and effective manner

Providing accurate information and guidance to customers, ensuring their needs are met

Escalating complex issues to the appropriate team or department as needed

Maintaining detailed records of customer interactions and resolutions

Actively contributing to the continuous improvement of customer service processes and procedures

What we're looking for

Excellent verbal and written communication skills in English

Strong problem-solving and critical thinking abilities

Demonstrated experience in a customer service or call centre environment

Proficiency in using computer systems and software applications

Ability to work in a fast-paced, high-volume environment and maintain composure under pressure

A customer-centric mindset and a genuine passion for providing exceptional service

Apply now for this exciting opportunity to be a part of the team.