Front End Supervisor

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Job Title : Front Office Team Leader

Location : Silang, Cavite (Near AUP, PNPA)

Job Summary :

The Front Office Team Leader is responsible for supervising and guiding the front office team to ensure smooth daily operations, excellent customer service, and efficient handling of guest or client interactions. This role acts as a key point of contact for both staff and customers, resolving issues promptly while maintaining high standards of professionalism.

• Bachelor\'s degree in Hospitality Management, Business Administration, or related field preferred.
• Proven experience in front office operations or customer service, with supervisory experience preferred.
• Strong leadership, organizational, and communication skills.
• Proficient in front office software, Microsoft Office Suite, and reservation systems (if applicable).
• Ability to handle multiple tasks under pressure while maintaining professionalism.
• Strong problem-solving and decision-making abilities.

Working Conditions :

Job Type : Full-time

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Silang, Cavite ₱ - ₱ Y Primer Group of Companies

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Job Title : Front Office Team Leader 2

Location : Silang, Cavite (Near AUP, PNPA)

Job Summary :

The Front Office Team Leader is responsible for supervising and guiding the front office team to ensure smooth daily operations, excellent customer service, and efficient handling of guest or client interactions. This role acts as a key point of contact for both staff and customers, resolving issues promptly while maintaining high standards of professionalism.

Qualifications :

Job Type : Full-time

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Our hotel is hiring FRONT OFFICE SUPERVISOR

Job Type : Full-time

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Oversees daily Front Office operations (Front Desk, Call Center / Reservations, Back Office) ensuring smooth procedures and adherence to SOPs, safety and security protocols

Conducts shift briefings, assigns tasks, and ensures proper handovers between shifts

Supervises, schedules, trains, and coaches front office staff; monitors grooming and service standards

Assists in staffing forecasts, recruitment, and onboarding of new team members

Leads by example in delivering warm, efficient, and courteous service; handles escalated guest concerns and service recovery

Coordinates closely with Housekeeping, Maintenance, and other departments to ensure seamless guest experience

Reviews arrival lists, special arrangements, and ensures guest preferences are anticipated and met

Monitors lobby appearance and readiness; ensures availability of front office supplies, tools, and forms

Oversees cashiering procedures, verifies billing accuracy, approves shift logbooks and incident reports

Prepares operational shift reports and acts as Officer-in-Charge (OIC) in the absence of the Guest Services Manager

Job Types : Full-time, Permanent

Expected Start Date : 09 / 01 / 2025

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Front End Supervisor

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Job Summary

The Front-End Supervisor is responsible for overseeing all front-end operations, ensuring efficient, courteous, and reliable service to customers. This role ensures that customer service standards are consistently met while maintaining operational control, cost efficiency, and database integrity.

Key Responsibilities

1. Customer Service Management

Ensure checkout operations consistently meet company service standards by maintaining a high level of customer satisfaction.

2. Operational Controls

Enforce control procedures and standard operating processes across all front-end activities to ensure compliance and efficiency.

3. Asset Accountability

Manage and safeguard all front-end assets including cash registers, POS systems, and related equipment.

4. Cost Management

Monitor and control front-end expenses such as parking coupons, paper supplies, and other consumables.

5. Database Management

Maintain accurate and up-to-date records and databases relevant to front-end operations.

Qualifications & Experience

Job Type

Full-time

Employee Benefits

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Customer Service

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Ready to shape the future of work?

At Genpact, we don\'t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we\'re leading the charge. Genpact\'s AI Gigafactory, our industry-first accelerator, is an example of how we\'re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies\' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that\'s shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities