Customer Service Administrator (Shopify) | AU | WFH

Job Description

Setup and Location : WFH

Work Schedule : 09 : 00 AM to 06 : 00 PM AEST (06 : 00 AM - 03 : 00 PM PH Time)

Employment Type : Full-time

Ready to do work that actually excites you?

Be the first point of contact for customer enquiries across two Shopify online stores and Amazon marketplace — ensuring every interaction reflects our premium brand experience.

Manage all customer service enquiries across D2C stores and online marketplaces — providing professional, timely and brand-aligned responses that enhance customer satisfaction and loyalty. The role also supports core administrative functions including price list and product data maintenance, manual order creation, and assisting in the rollout of AI-driven customer support tools.

What You’ll Do

1.       Customer Service Management

• Handle all inbound customer enquiries from two separate Shopify stores and existing online marketplaces including Amazon Seller Central.
• Deliver timely, professional and brand-aligned responses via email, chat and online marketplace and other platform messages.
• Manage returns, refunds, and post-purchase communications to ensure high satisfaction.
• Maintain a knowledge base of common customer questions and responses.

2.       Systems Administration & Support

3.       Continuous Improvement

Requirements

What You Bring

We’re looking for someone who :

Other Skills Required

Benefits

Why You’ll Love Working Here

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)

Paid Leaves : Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)

Employee Engagement Activities : Year-End Party, Family Day, Team Building, and more!

Let’s Talk

If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.

Requirements

Setup and Location : WFH Work Schedule : 09 : 00 AM to 06 : 00 PM AEST (06 : 00 AM - 03 : 00 PM PH Time) Employment Type : Full-time Ready to do work that actually excites you? Be the first point of contact for customer enquiries across two Shopify online stores and Amazon marketplace — ensuring every interaction reflects our premium brand experience. Manage all customer service enquiries across Clever House’s D2C stores and online marketplaces — providing professional, timely and brand-aligned responses that enhance customer satisfaction and loyalty. The role also supports core administrative functions including price list and product data maintenance, manual order creation, and assisting in the rollout of AI-driven customer support tools. What You’ll Do 1. Customer Service Management