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Senior Technical Support Specialist
CartrackMakati, Metro Manila, Philippines30+ days ago
Job descriptionDiploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience Minimum 3 years of experience in the IT service industry. Proficient in English Excellent communication and interpersonal skills Hands-on and a positive attitude Technically independent with good initiative Strong analytical problem-solving skills with an out-of-box approach in providing solutions Willing to work onsite in Makati City and can do field work from time to time.
Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Responsibilities :
- Providing technical support to teams within the organization when required
- Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
- Maintaining and updating technical documents and procedures
- Identifying and resolving system issues
- Perform daily system monitoring, verifying integrity and availability of Cartrack's application
- Perform daily post installation / QA validation
- Review systems and application logs for remote diagnostic of field devices
- Provide training and assistance to users of Cartrack application systems
- Provide on-site field support and installation
- Verify completion of scheduled jobs
- Internal IT support
Job Requirements :
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Technical Support Specialist • Makati, Metro Manila, Philippines
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