Senior Technical Consultant New Alabang, Philippines

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Responsibilities

• Assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives.
• Define and drive best practices while working with customer business and technical stakeholders.
• Help Workato extend the functionality of our product and continuously improve our engagement best practices.
• Onboard new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to achieve value quickly.
• Engage with customers to gather integration and automation requirements and lead the solution design process jointly with customers.
• Share best practices from a business and technical perspective, related to deployment models and governance structures.
• Work closely with Product and Engineering to review customer requirements and feedback, identify opportunities for platform enhancements, and manage customer expectations.
• Become a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries.
• Become a trusted customer advisor and a customer advocate within Workato.
• Participate in and conduct post-onboarding deployment health checks and guidance on integration and process optimizations.
• Contribute to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for customers and enabling our extended team.
• Prioritize and deliver an outstanding customer service experience to Workato customers.
• Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time.

Requirements

Soft Skills / Personal Characteristics

(REQ ID : 2429)

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