Restaurant System Quality Management Head

Job description : Job Summary :

The Restaurant Systems & Quality Management (RSQM) Director will provide leadership in establishing the development and continuous improvement of production, service and management standards and systems in enabling stores in meeting sales, profit and quality targets.

Key Responsibilities :

Process Engineering

• Leads in the continuous improvement of existing store processes using lean techniques that results to higher efficiency or better quality of products or services.
• Spearheads the design of new processes and restaurant standards in implementing new products, channels, etc.
• Explores new trends that shapes the organization’s future needs and directions.
• Serves as a resource person in process improvement initiatives
• Resource Optimization
• Provides insights on latest data collected and makes use of analytics in in creating profitable store models while maintaining both customer and employee satisfaction.
• Explores latest optimization tools that can be applied in continuously increasing efficiency and customer satisfaction
• Kitchen and Facilities Equipment Development
• Leads the innovation of equipment and facilities that meets both current and long-term requirements in terms of ease of use, capacity, speed of service, product acceptability, safety and maintenance.
• Benchmarks the latest trends and best practices in the industry.
• Defines life cycle protocols from development to retirement to ensure

that equipment and facilities are maximized and utilized effectively and efficiently.

Qualifications

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