Service Desk Delivery Manager

Sourcing Associate

Position at Tata Consultancy Services.

Responsibilities

• Candidate should have minimum of 17+ yrs. experience.
• Should have Global Service Desk domain experience managing a team of 200+ FTE across multiple geo’s.
• Comfortable with working in night shifts as per business requirement.
• Experience in performing client facing role and maintain high level of customer satisfaction.
• Exposure to project financial management, top line, bottom line, margins, levers to improve margins.
• Acting as the bridge between client and operational delivery teams.
• Excellent communication around issues and opportunities – get things done, make things happen.
• Stakeholder Management – collaborating with client & internal senior leaders on