Senior Operational Excellence Consultant

Senior Operational Excellence Consultant

Manulife Quezon City, National Capital Region, Philippines

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

The Sr. OpEx Consultant will focus on top-down, cross-functional and may require Onshore-Offshore collaborative initiatives.

Position Responsibilities

• conducting process discovery & walkthrough sessions for operational and / or support processes
• gathering adequate information and data to support the project objectives
• validating information and data used for developing project deliverables
• identifying process and / or performance gaps and opportunities
• quantifying impact of process gaps and / or performance misses and continuous improvement opportunities
• developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc.
• supporting the business process owners in deploying the agreed recommendations
• measuring and tracking benefits of OE projects

Stakeholder Management

Operational Excellence Champion

MINIMUM Hiring Requirements – Experience

MINIMUM Hiring Requirements - Knowledge & Skills

DESIRED Experience

PREFERRED Knowledge & Skills

When You Join Our Team

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

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