BPO Senior Consultant - Solution Design - Taguig

About the job : Senior Consultant - Solution Design (Taguig) | Onsite

Benefits :

HMO for Employee and 2 Free Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities and exposure to multiple accounts

Requirements :

Minimum 8 years BPO / BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior solution design experience will be preferred.

Must be knowledgeable on contact center operations along with the RFP process and bid management.

Must be willing to work on-site in BGC Taguig

Responsibilities :

Client Interactions : Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions

Competitive and market analysis : Gathers, synthesizes, analyses market competitive intelligence for a specific domainket and and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report

Continuous process improvement : Participate in continuous improvement projects in order to deliver project goals

Contract negotiation : Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution

Creating Collaterals : Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies, etc.