Call Center Solution Design Senior Consultant - (Taguig)

Position : Senior Consultant - Solution Design (Taguig) | Onsite

Benefits :

Health coverage for the employee and two dependents from Day 1

Quarterly performance bonuses

Excellent opportunities for career growth and exposure to multiple accounts

Requirements :

At least 8 years of experience in BPO / BPM, with a proven track record in customer service operations in a managerial capacity

Prior experience in solution design is preferred

Knowledgeable about contact center operations, RFP processes, and bid management

Willing to work onsite in BGC, Taguig

Responsibilities :

Client Engagement : Develop tailored solutions specific to client needs to facilitate client interaction sessions

Market and Competitive Analysis : Collect, analyze, and synthesize market intelligence within a particular domain or market, providing insights on gaps to contribute to market intelligence and gap analysis reports

Ongoing Process Improvement : Participate in continuous improvement initiatives to meet project objectives

Contract Negotiation : Prepare and review the Statement of Work (SOW) to define contractual terms for specific solutions

Collateral Development : Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral