Reservations & Bookings Coordinator - Work From Home

We are seeking a highly organised Reservations & Bookings Coordinator to manage inbound customer enquiries, coordinate bookings, and support our sales team across day-to-day operations. This role is responsible for progressing enquiries through confirmed bookings, ensuring accurate information is provided to customers, and maintaining smooth communication between clients, in-house boat, and third-party boat owners.

• Manage inbound customer enquiries across phone and email in a timely and professional manner.
• Coordinate bookings between customers, in-house boats, and third-party boat owners, ensuring availability and smooth communication.
• Provide customers with accurate hire fees, BYO charges, and other booking details.
• Confirm dates, issue booking confirmations, and send invoices and payment links through the bespoke booking system.
• Progress enquiries through the booking pipeline using email automation and internal tools.
• Maintain a professional phone manner and deliver exceptional service to enhance customer experience.
• Liaise with boat owners to confirm scheduling, availability, and customer requirements.
• Support the sales team by keeping accurate records of bookings, payments, and client interactions.
• Assist with training documentation and process improvement as new systems and workflows are introduced.
• During the off-peak winter season (2–3 months), provide additional support in social media management, low-level copywriting, and general marketing tasks.
• Other role specific duties as they arise.

Requirements

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity :

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages :

Website : https : / / twoconnect.com.au /

Careers : https : / / apply.workable.com / twoconnect-careers /

LinkedIn : https : / / linkedin.com / company / twoconnectau

Facebook : https : / / www.facebook.com / 2woconnect /

Instagram : https : / / www.instagram.com / twoconnect_ /