Director of Operations - Philippines

Director of Operations

NeoWork is looking for a strategic and experienced Director of Operations to lead our operations in the Philippines. In this pivotal role, you will be responsible for establishing operational strategies, optimizing processes, and ensuring the seamless delivery of services to our clients.

NeoWork is committed to providing innovative outsourcing solutions, and the Director of Operations will play a critical role in executing our vision. You will oversee all operational aspects, manage a dynamic team, and drive initiatives that enhance operational efficiency and client satisfaction.

The ideal candidate will possess strong leadership capabilities, a deep understanding of the BPO industry, and a proven track record in operational management. This is an exciting opportunity for someone passionate about process improvement and capable of working in a fast‑paced environment.

Responsibilities

• Develop and implement operational strategies that align with corporate goals
• Oversee and manage all operational functions across the Philippines
• Lead and mentor the operations team, fostering a culture of excellence and continuous improvement
• Track and analyze performance metrics to identify areas for improvement and growth
• Ensure compliance with company policies and industry regulations
• Collaborate with cross‑functional teams to enhance client satisfaction
• Manage budget and resource allocation to optimize operational costs
• Stay informed on industry trends and advancements to maintain competitive advantages

Requirements

Benefits

Seniority level

Director

Employment type

Full‑time

Job function

Management

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