Team Manager

Salary Range : Php50,000

Location : 8th floor, i1 Building, Cebu IT Park, Apas, Cebu City (Onsite)

Type : Full-time, Graveyard Shift

Job Overview :

We’re hiring a results-driven Team Manager with a background in Avatar tools (Soundboard, or Echo technology) and Live calling. This role demands strong technical expertise, sharp analytical skills, and proven leadership in a fast-paced, pay-per-performance campaign.

Key responsibilities :

• Supervise, manage, coach and motivate the team members to meet and exceed performance targets while fostering a positive and productive work environment.
• Monitor individual and team performance, identify training needs and plan training sessions to meet client and organizational targets
• Track and evaluate key performance indicators (KPIs) to ensure team objectives are consistently met.
• Monitor random calls to improve quality, minimize errors and track operative performance
• Ensure all relevant communications, records and data are updated, documented and recorded.
• Facilitate and participate in regular team meetings to align goals
• Collaborate with supervisors, operatives and third parties to gather information and resolve issues
• Suggest and communicate areas of improvement with operations, script development etc.
• Other duties and responsibilities as assigned.

Requirements :

Why Join Us?