Quality & Performance Director

BPO Quality and Business Transformation Director plays a critical role in transforming end-to-end business processes to ensure that the business objectives of both NTT DATA and Customers are met. The role involves closely working with internal business leaders and customers to determine focus areas for business transformation, initiatives projects for those project areas and driving the projects to closure

Role Responsibilities

• Assumes leadership role as the Business transformation consultant
• Directly interfaces with Customers, key leadership and functional experts providing insight and advice on Business Process Improvement approaches to strategic business challenges
• Ensure that business stay current in the domain and technology trends through internal and external benchmarking activities.
• Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes
• Drive initiatives involving process study and drive transformation initiatives at customer sites
• Influences projects and business improvement initiatives to directly contribute to stated strategic objectives.
• Acts as a coach on effective use of Business Process Improvement Methodology and Tools.
• Manages internal training and certification related to the Business Process Improvement for continued learning and organizational capability development.

Requirements

Overall experience of 15 years with relevant experience of min 6+ years on Business Transformation

Competency

Job Segment : Six Sigma Black Belt, Six Sigma, Business Process, Business Manager, Manager, Management

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