Senior Account Manager

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

About this role :

We are seeking an experienced Senior Account Manager to join our team, based in the Philippines. This role is crucial in maintaining and enhancing our relationships with some of our most important clients, particularly those based in Australia and the US. The successful candidate will be the primary owner of these client relationships, responsible for not only maintaining strong communications and service delivery but also for identifying and driving growth opportunities within these accounts.

This role reports to the Chief Operations Officer who is based in Manila. Some international travel will be required.

Key responsibilities :

• Client Relationship Management : Serve as the main point of contact for key clients, maintaining long-term relationships and ensuring a high level of customer satisfaction and responsiveness to client needs and concerns.
• Growth Opportunities : Proactively identify and pursue opportunities to increase revenue within existing accounts by offering new services, expanding service coverage, or enhancing existing service terms.
• Stakeholder Engagement : Build and maintain strong relationships with C-level and Head of level stakeholders both externally with clients and internally within the organization.
• Account Management Fundamentals : Oversee the day-to-day management of accounts, including contractual and service level agreement (SLA) management. Ensure the fundamentals of account management are completed to a high standard.
• Financial and Commercial Management : Manage financial, commercial, and legal discussions with clients, including negotiations, contract renewals, and compliance with all agreements.
• Client Experience and Value Delivery : Continuously strive to deliver exceptional client service and find new ways to add value to the client-business relationship. Address and resolve any issues or concerns that may arise.
• Utilization of CRM : Effectively use a CRM to manage client information, communication logs, and action items. Ensure data accuracy and completeness for effective account tracking and reporting.
• Sales Skills : Utilize sales skills to not only maintain accounts but also expand them. Includes pitching additional services, negotiating contract terms, and closing deals.

Required Qualifications :

Personal Skills & Qualities :