Qualifications
- Bachelors degree in Accountancy, Finance, or related field
- At least 2 years of experience in finance operations
- Working knowledge of billing, AR, Collections, and AP processing
- Familiarity with ERP systems (e.g., Microsoft Dynamics D365, SAP, Oracle)
- Working knowledge of Microsoft Excel (e.g., pivot tables, lookups, formulas) and other productivity tools such as PowerPoint, Word, and collaboration platforms (e.g., Microsoft Teams, SharePoint).
- Strong organizational and problem-solving skills with high attention to detail
- Excellent communication and customer service skills
- Ability to manage multiple priorities, work under pressure, and adapt in a dynamic, fast-paced environment.
Role Summary
The Finance Generalist AP / AR is responsible for executing end-to-end transactional finance processes across the Procure-to-Pay (PTP) and Order-to-Cash (OTC) functions. This includes accurate processing of invoices, payments, billing, collections, and account reconciliations while ensuring compliance with company policies, controls, and service level agreements.
Key Responsibilities
Process vendor invoices, staff reimbursements, and customer billings and refunds in line with company policy and tax regulationsPerform cash applications and account reconciliations for both AP and AR ledgersPerform collection administrative activities such as suspension, termination, reinstatements and account reconciliationPrepare credit card applications, support Know-Your-Customer (KYC) documentation, and monitor related transactionsPrepare reporting including reconciliation for franchise partnersExecute scheduled and ad hoc payment runs; conduct proactive follow-ups with customers and vendors; maintain and monitor aging reports.Support month-end close activities, ensuring accurate entries and reconciliations for PTP and OTC accountsAssist with master data management for vendors and customers, ensuring records are complete, accurate, and up to date.Collaborate with internal teams and third-party providers to resolve payment and billing issuesProvide timely escalation and resolution of queries and critical issuesParticipate in process improvement initiatives and ensure documentation is updatedSupport internal and external audits by providing accurate and complete documentationAdhere to financial controls and segregation of duties within the teamPerform other finance operations tasks as needed to support AP and AR processes