L2 Helpdesk Specialist (MSP / Multiple ClientsBackground)
STAFFVIRTUALManila, Metro Manila, Philippines30+ days ago
Job descriptionBusiness application support (Microsoft Office, Outlook, Office 365, Azure, etc.) Troubleshooting Citrix / RDS and LAN / WAN connectivity issues Active Directory and Microsoft Exchange Online administration Administration experience for Windows Server and Hyper-V console Working knowledge of server virtualization technologies (VMware & Hyper-V) Mobile device support experience (iOS & Android) ConnectWise Manage / Automate systems ITIL Support principles for Ticketing, Triage, and Problem Resolution Remote Work Setup Company Laptop provided HMO Coverage on Day 1 1 FREE HMO Dependent after 6 months Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more) Unused Leave Conversion Attendance bonus Annual bonus Monthly prizes and bonuses! Up to 30K referral bonus!
JOB TITLE : L2 Helpdesk Specialist
DUTIES & RESPONSIBILITIES
- Provide frontline support for both hardware and software issues via telephone or remote assistance in a timely manner
- Root cause analysis for end user problems
- Escalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams to coordinate and complete repairs.
- Monitoring client IT systems Up / Down alerts. Respond within SLA to outage events.
- Perform Windows OS patching and security updates as assigned.
- Create Technical Documentation and Knowledge Base articles for common troubleshooting and resolutions.
QUALIFICATIONS
PERKS :
Shift : EST
Setup : Remote
Create a job alert for this search
Helpdesk Specialist • Manila, Metro Manila, Philippines
Related jobs
The IT Helpdesk role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.This includes troubleshooting and resolving tech-related is...Show moreLast updated: 30+ days ago
Mondays to Fridays, 9 : 00 am to 6 : 00 pm, with 1-hour unpaid break.Client timezone : New Zealand Time.As a Helpdesk Analyst, you’ll be part of a team that’s dedicated to creating a fantastic experienc...Show moreLast updated: 1 day ago
About the company Fast-track your career with the Marlee Talent Pool.We're not just matching you with your ideal roles but unlocking your long-term career potential.Marlee goes above and beyo...Show moreLast updated: 30+ days ago
Thirteen-time Webby award-winning Freelancer.With over 80 million registered users who have posted more than 30 million projects and contests in over 4,000 areas – from website development and logo...Show moreLast updated: 30+ days ago
Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform troubleshooting through diagnostic techniques and pertinent questions.Determine the be...Show moreLast updated: 30+ days ago
Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in...Show moreLast updated: 30+ days ago
IT Helpdesk Support (Onsite, Bulacan)
KwaniiBulacan, PHQuick Apply
Helpdesk Analyst
BruntWorkManila, 00, phQuick Apply
Helpdesk Trainer (Clark) - Onsite
TASQ Staffing SolutionsAngeles City, Pampanga, Philippines About the job : Helpdesk Trainer (Clark) | Onsite.Must have a Helpdesk-type background (hardware and software troubleshooting experience).
Familiar with operating system troubleshooting.Microsoft pro...Show moreLast updated: 17 days ago
- Promoted
Principal DevOps Engineer (Remote)
LegalMatch.comBulacan, Leyte, Philippines As a technical and strategic leader, you will lead the design, creation, and evolution of tools, infrastructure, practices and capabilities to support the efficient deployment of LegalMatch product...Show moreLast updated: 1 day ago
- Promoted
IT Helpdesk / Service Desk Analyst
H2 Software Consulting Services Inc.Pasig City, National Capital Region, PH We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization.
The ideal candidate will have a fou...Show moreLast updated: 30+ days ago
AV Regional Support Services Helpdesk Manager (APAC)
KinlyPhilippines, 00, PH AV Regional Support Services Manager.This role can be based remotely in Hong Kong, Singapore, Philippines or India (candidates must have eligibility to work in these regions without sponsorship).N...Show moreLast updated: 30+ days ago
- Promoted
Lead Consultant Power BI - Remote / WFH
TASQ Staffing SolutionsBulacan, Leyte, Philippines About the job Lead Consultant Power BI - Remote / WFH.TASQ is seeking a lead consultant in business intelligence and analytics to work remotely from 5 PM to 2 AM Philippine Time.Due to logistical rea...Show moreLast updated: 1 day ago
- Promoted
Helpdesk
TeleEye Philippines, Inc.Quezon City, National Capital Region, PH RESPONSIBILITIES : - Respond to help requests via phone, email, or in person - Record and track issues, concerns, or requests using a log or support system - Assist users in resolving basic problems...Show moreLast updated: 30+ days ago
Level 3 IT Helpdesk Support Agent
STAFFVIRTUALManila, Metro Manila, Philippines Job Title : L3 IT Helpdesk Support Agent .We are seeking a proactive and customer-focused Helpdesk Technician to join our IT.
This role is responsible for providing first / second-level tech...Show moreLast updated: 20 days ago
- Promoted
Integration Lead (Mulesoft)
BlaseekTaguig, National Capital Region, PH Job Summary We are looking for a high-caliber Integration Architect or Integration Lead to design, implement, and oversee modern enterprise integration solutions.
The ideal candidate will bring stro...Show moreLast updated: 30+ days ago
- Promoted
Spanish TSR / IT Help Desk (with 1 year experience) 95k
Gap Solution Recurrent FirmManila, National Capital Region, PH Spanish TSR / IT Help Desk (with 1 year experience) Work Setup : Onsite Location : Taguig Start Date : November 11, 2025 Employment Type : Full-time Schedule : Shifting Language : Spanish (Non-Native Sp...Show moreLast updated: 8 days ago
People Helpdesk Support
MarleeMakati, PHQuick Apply
Integrations Specialist
Freelancer.comTaguig, Metro Manila, PHQuick Apply
- Promoted
BPO-Compensation Helpdesk-2+years exp in Sales Compensation BPO
DirectPath Recruitmentqc, National Capital Region, PH Compensation Helpdesk Work Arrangement : Onsite Level : SPE Location : Giga Qualifications : At least 2 years in college, no back subjects / dropped subjects 2+ years’ experience in Sales Compensatio...Show moreLast updated: 30+ days ago
IT Helpdesk Specialist
Questronix CorporationOrtigas Center, Metro Manila, PHQuick Apply
- Promoted
Compensation Helpdesk with 2+ years exp in Sales Compensation
GGAS ServicesQc, National Capital Region, PH Compensation Helpdesk Work Arrangement : Onsite Level : SPE Location : Giga Qualifications : At least 2 years in college, no back subjects / dropped subjects 2+ years’ experience in Sales Compensatio...Show moreLast updated: 30+ days ago
Customer Technical Support, SCADA and EMS Systems (Philippines)
Power FactorsCity of Santa Rosa, Laguna, PHQuick Apply
- Promoted
Solutions Architect
Cobden & Carter InternationalBulacan, Leyte, Philippines Our client is one of Asia's leading Omni-channel Retail and E-commerce Solutions.Design client-specific product solutions.
Collaborate with cross-functional teams for service delivery.Assist sales w...Show moreLast updated: 1 day ago