Facilities Ticket Administrator
Inspire Brands AsiaManila, Metro Manila, PH17 days ago
Job type
- Quick Apply
Job description1–2 years experience in operations, customer service, or ticketing administration (preferably in FM). Proficiency in Orbit 4 or similar CAFM / CMMS platforms. Strong written and verbal communication skills (English & Filipino). Good Excel skills (pivot tables, formulas) for reporting. Strong attention to detail, process-oriented and organized. Desirable : experience with vendor SLA management, Power BI, or gym equipment maintenance knowledge. Problem-solver with strong ownership and follow-through. Collaborative communicator across vendors, club managers, and internal teams. Data-minded and proactive in reporting insights for improvements.
Key Responsibilities
- Receive and log incoming tickets from Orbit 4, email, phone, and club staff with complete and accurate data.
- Assess incoming tickets, set priority / severity and assign to appropriate OFM / vendor.
- Create and assign Tickets in Orbit 4; confirm vendor acceptance and ETA.
- Monitor SLAs and escalate when SLAs are at risk or beyond.
- Ensure ticket fields, tags, photos and attachments are complete and standardized.
- Produce daily / weekly / monthly dashboards and reports (volume, open / closed, SLA compliance, vendor performance).
- Maintain and refine ticket templates, triage rules and workflows in Orbit 4.
- Provide updates to club staff and ensure closure notifications are sent.
- Archive old tickets and assist in procurement-related routing as needed.
- Members Feedback assessment on the key issue.
Required Skills & Qualifications
Behavioral Competencies
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Administrator • Manila, Metro Manila, PH
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