Client Service Manager

The Client Service Manager (CSM) serves as the main liaison for key clients, ensuring a consistent and high-quality client experience. The role involves managing client relationships, guiding strategic use of company services, and ensuring satisfaction while aligning with business goals.

Key Responsibilities :

Manage client accounts and ensure high satisfaction levels.

Serve as the primary contact for clients and internal teams.

Develop client retention strategies and represent client interests internally.

Oversee project execution, ensuring timelines, budgets, and goals are met.

Enhance team capabilities through training and process improvements.

Maintain strong communication with clients, vendors, and stakeholders.

Monitor industry trends and implement scalable, efficient solutions.

Use client feedback to anticipate issues and improve service delivery.

Qualifications :

Bachelor’s degree in Business, Finance, or related field.

Minimum 2 years of client relations experience in financial services or related industries.

Strong leadership, communication, organizational, and multitasking skills.

Proficiency in Microsoft Office and project management tools.

Ethical, detail-oriented, and technically capable.

This role requires balancing client satisfaction with business efficiency, ensuring both client needs and company objectives are successfully met.