Client Experiences Manager

Client Services Manager

The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business.

Primary Responsibilities

• Provide client account management and support functions to ensure highest level of quality and client satisfaction.
• Guide clients in strategic use of the company's offerings and develop short and long-term client retention strategies for each client.
• Act as the primary point of contact for all client interactions, working with variety of team members to ensure a timely response to all client requests. - Present voice of the client in all internal planning sessions to ensure that designed solutions meet the client’s needs and expectations.
• Assess and develop internal staff

relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable services to our clients.

members through effective communication throughout the client life-cycle.

Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.

implement repeatable and scalable solutions based on these opportunities.

Position Requirements :

combination of relevant experience and education.

communication, time management, technical capacity, and thoroughness.