Motor Claims Assistant (Office Staff)(Urgent Hiring)

Qualifications : ‎- MALE / FEMALE

‎- COLLEGE GRAD (ACCOUNTING, FINANCE, BUSINESS ADMINISTRATION) OR ANY FIELD REQUIRED

‎- OPEN FOR FRESH GRADS

‎- KNOWLEDGABLE IN USING MS OFFICES (WORD, EXCEL,PPT)

‎- NEAR PASIG SHAW AREA

Tasks and Responsibilities :

• Initial Claims Handling : Accurately handle the initial notification of motor claims, entering all necessary details into the claims management system in a timely manner.
• Documentation Review : Review and validate claims forms, ensuring all required information and documentation is provided, including police reports, repair estimates, and accident photos.
• Record Keeping : Maintain accurate and up-to-date records of all claims activities and correspondence within the claims management system.
• Filing : Ensure proper organization, filing, and retrieval of all claims documents and supporting materials.
• Reporting : Prepare and submit regular reports to the Claims Manager regarding claims trends, performance metrics, and workflow updates.
• Primary Contact : Serve as the primary point of contact for claimants, providing clear and timely information regarding their claim status, the claims process, and next steps.
• Inquiry Management : Respond to claimant and customer inquiries via phone, email, and chat promptly and professionally, resolving issues or escalating complex matters as necessary.
• Information Gathering : Assist claims handlers by proactively obtaining all necessary documents and information required to accurately evaluate claim validity and liability.
• Follow-Up : Diligently follow up on missing or incomplete information or documentation from claimants or third parties, ensuring timely claims resolution and preventing unnecessary delays.
• Internal Coordination : Coordinate with internal departments, including Underwriting and Legal, to facilitate a comprehensive and smooth claims assessment process.