Head of Commercial Operations

Lead the Company’s B2B, B2C, Marketing, and Supply Chain divisions. Oversee end-to-end commercial strategy execution, operational excellence, brand alignment, and cross-functional performance. Drive profitability, inventory optimization, customer satisfaction, and digital transformation. Ideal for senior leaders with 12–15 years experience in FMCG / retail / distribution.

What You Will Lead

Commercial Operations : B2B (Corporate & HORECA), B2C (Retail & E-commerce), and Marketing / CRM.

Supply Chain & Logistics : Forecasting, demand & supply planning, warehouse operations, purchasing, inventory management, and asset controls.

Digital & IT Oversight : ERP systems, POS, MIS, data integrity, and digital transformation initiatives.

Customer Operations : Customer Relations Center (CRC), Aftersales, and Total Quality Management (TQM).

Vending Operations : Routing, replenishment, uptime monitoring, and financial reconciliation.

Key Responsibilities (SEO-Enhanced)

Lead commercial and operational strategy execution across retail, corporate sales, marketing, and supply chain.

Drive revenue growth, operational efficiency, and KPI achievement for all business units.

Oversee retail operations, e-commerce performance, corporate accounts, and national distribution.

Lead demand planning, logistics optimization, warehouse accuracy, and inventory control.

Develop and implement marketing and brand strategies aligned with Nespresso standards.

Manage IT systems (ERP, POS, MIS) to support operational and commercial workflows.

Enhance customer experience through CRC and Aftersales process improvement.

Build and mentor high-performing teams across all commercial and operational functions.

Qualifications

Bachelor’s Degree required; MBA preferred.

12–15 years experience in FMCG, retail, distribution, supply chain, or commercial operations .

Proven leadership of cross-functional teams.

Strong background in sales, marketing, supply chain, or retail operations management .

Experience with vending or route-based operations is an advantage.

Skills & Competencies

Commercial and operational leadership

Strategic planning & execution

Supply chain management & optimization

P&L and financial management

Retail and e-commerce operations

Marketing & brand integration

Data analytics and KPI management

Digital transformation & systems oversight

Work Setup

Full-time, on-site

Based at BGC

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