Real Time Analyst with 1 year Experience
ZP Divina ConsultancyQuezon City, National Capital Region, PH3 days ago
Job description
Qualifications : 1 year experience
- Monitor Real-Time Data : Track call volumes, agent availability, and service levels to ensure adherence to SLAs and key performance indicators (KPIs).
- Adjust Staffing Levels : Make immediate adjustments to staffing based on real-time data to optimize resource allocation and maintain service quality.
- Analyze Performance Metrics : Collect and interpret data to identify trends, anomalies, and areas for improvement in operational performance.
Site : Quezon City
Salary : To be discussed
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Analyst • Quezon City, National Capital Region, PH
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