Operations Director (Healthcare)

JOB SUMMARY

This position has leadership responsibility of multiple teams. The primary purpose of the Director is to execute efficient and cost effective methods towards accounts receivable resolution for our client base. Comprehensive duties include leveraging technology and talent to ensure client service level agreements (SLAs) and organization performance metrics are consistently met. Additionally, provide both vision and voice towards the overall direction of the department and associated teams. The Director must have the ability to manage both personnel and workflows that support department efficiency, facilitate meetings with business stakeholders and implement and maintain ‘best practice’ revenue cycle management approaches. A demonstrated leader with effective strengths in team development, goal setting, strategic planning and problem resolution is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Leads a large department of multiple teams
• Manages outstanding accounts receivable and monitors key performance indicators including but not limited to days in AR, aging, collection rates and denial resolution to ensure client service level agreements and organization performance metrics are consistently met
• Establishes goals, expectations and clear measurements to achieve optimal business results
• Authors written policies and procedures as changes and / or new procedures are implemented
• Produces Visio diagrams to visually demonstrate department workflows that support the written policies and procedures
• Analyzes data to trend and benchmark metrics for process and performance improvement
• Formulates strategic, actionable plans to achieve department objectives
• Introduces methodologies and process redesign to maintain quality service
• Keeps abreast of all federal, state and local regulations related to billing procedures, ensuring appropriate HIPAA and compliance guidelines are met
• Recruit and develop a highly skilled, diverse workforce through interviewing, training, monitoring, auditing, disciplining, coaching and completing performance evaluations
• Conducts consistent internal team meetings to discuss accounts receivable performance and strategy
• Participates in external meetings with clients and other key business stakeholders including sales, site assessments and vendor demonstrations as needed
• Acts as leadership spokesperson in the absence of the department’s Executive Management as needed
• Maintains strong relationships with client base, providing prompt attention to their issues and / or needs
• Presents feedback related to accounts receivable management and process workflows, demonstrating best practice approaches
• Monitors insurance carrier updates by attending conferences, reviewing carrier announcements and list serves. Communicates changes with appropriate parties and initiates updates related to policies / procedures, systems and company education
• Completes other related leadership duties as assigned

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and / or experience preferred to perform the job.

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