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Customer Service Representative
Starfish HiringMetro Manila, PH30+ days ago
Job type
- Quick Apply
Job descriptionHandle both incoming and outgoing calls. Address customer concerns promptly and effectively. Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue. Strive for customer satisfaction in every interaction. Maintain thorough records of customer engagements, update customer accounts, and organize documentation. Adhere to communication protocols, guidelines, and company policies. Go the extra mile to actively engage with customers. Perform miscellaneous tasks as needed. USB Headset Functional Webcam Functional Computer Internet Service with a minimum speed of 25 Mbps via cable connection Comprehensive Health Insurance Coverage (HMO) Performance-Based Incentive Programs Embracing and Inclusive Workplace Culture Continuous Upskilling and Development Opportunities Full Work-From-Home Arrangement Dedicated and Supportive Team Environment Pathways for Professional Advancement Engaging and Enjoyable Work Atmosphere
We're seeking organized and dedicated Customer Service Representatives to join our team, to service our network of businesses worldwide.
Requirements
- Minimum of 1-year verified experience as a Customer Service Representative within B2C or B2B contexts
- Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level
- Exceptional phone, email, and instant messaging communication proficiencies
- Strong organizational and time management competencies
- Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
- Skilled in using word-processing software and spreadsheets, such as MS Office
- Familiarity with online calendars and scheduling systems, such as Google Calendar
- Proactive and confident demeanor with meticulous attention to detail
- Able to work the night-shift.
Duties and Responsibilities
Technical Requirements :
Benefits
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Customer Service Representative • Metro Manila, PH
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