Schedule : Monday – Friday (7 : 00 AM - 4 : 00 PM PHT)
What are we looking for?
Skills Required :
- Minimum of 2 years of experience in Customer Service
- Experience working with customer relationship management systems
- Able and willing to work in a shared open environment
- At least a year of AU Mortgage Loan Processing experience
Nice to Have :
Exposure to accounts receivable preferred but not requiredBasic understanding of lending practices is desirableWhat will you do?
Data entry to operating platforms & payment system
Daily upload & manipulation of commission payment files from LendersDaily matching of Lender data to Broker data via the Broker customer relationship management system & operating platformsWeekly import to commission payment system of dataReconciliation of export from commission payment systemCommission cash reconciliation
Daily entry & monitoring of Lender depositsReconciliation of Lender deposits to commission filesCorrect allocation to account receivable journals.Support of Broker & Referrer requirements
Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standardsLiaising with Lender partners in relation to their policies and customer payment inquiryProcessing of adjustments upon Broker & Referrer inquiryKnowledge of Panel Lender Schedule
Moderate level of understanding of Lender payment policyJoin the awesome team and enjoy these benefits & perks :
HybridMedical, Dental Coverage and Life insurance from day 1 of employmentPaid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)Competitive salary package and annual appraisalFinancial Assistance ProgramMandatory Government Benefits and 13th Month PayComplimentary Sleeping Quarters, Coffee at no costComplimentary Office Fitness and Wellness Facilities at no costRegular Company Events, Work Life Balance, and Career growth opportunitiesAccessible location at the heart of Metro Manila the Mega Tower, EDSAJOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.