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Operations Supervisor - Travel / Airline (Taguig) | Onsite
TASQ Staffing SolutionsTaguig, Philippines30+ days ago
Job descriptionSupervising and coordinating daily operational activities : This includes tasks like scheduling, assigning work, and monitoring performance. Ensuring compliance with policies and procedures : This includes safety standards, operational guidelines, and legal requirements. Optimizing workflow processes : Identifying bottlenecks and inefficiencies to improve overall productivity. Training and mentoring staff : Providing guidance and support to team members to enhance their skills and performance. Managing budgets and resources : Overseeing financial aspects of operations, including expenses and resource allocation. Monitoring and analyzing key performance indicators (KPIs) : Tracking performance metrics and reporting on progress to management.
Requirements :
- Effectively manage and lead a team of customer service agents, ensuring they meet or exceed performance targets and deliver a consistently high level of service
- Coach and develop team members, providing feedback, training, and support to help them enhance their skills and grow professionally
- Monitor and analyze team and individual performance, implementing strategies to drive continuous improvement
- Foster a positive and collaborative team environment, promoting a culture of engagement and accountability
- Serve as a subject matter expert, providing guidance and support to agents on complex customer inquiries and escalations
- Collaborate with other teams and stakeholders to ensure seamless operations and a superior customer experience
- Minimum of 1-2 years' experience in a team lead or supervisory role within a contact center or customer service environment, preferably in the travel or airlines industry
- Can start ASAP
Work Set up and Shift Schedule : Night shift, Work On site (McKinley West)
Responsibilities :
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Supervisor Supervisor • Taguig, Philippines
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