Customer Service Representative

Job Description

This is a remote position.

Job Highlights :

• Contract type : Independent Contractor
• Schedule :   40h per week - Mon–Fri 9am–6pm EST / PST

Scopes :

Client Timezone :  EST

Join an innovative company that creates unique animated clock products sold globally, with a primary focus on the US market. This is an exciting opportunity to work in a dynamic e-commerce environment where you'll be the first point of contact for customers experiencing everything from pre-purchase questions to technical troubleshooting. You'll play a crucial role in supporting a growing business that combines cutting-edge technology with customer-centric service. This position offers the chance to develop diverse skills across multiple customer service verticals while working with modern platforms and tools.

Responsibilities :

Requirements

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_28789_JOB

Requirements

Requirements Previous experience in e-commerce customer service Technical aptitude and ability to learn basic hardware troubleshooting processes Experience with logistics and operational customer service issues Strong communication skills for both written and verbal customer interactions Ability to handle phone conversations with customers when needed Familiarity with e-commerce platforms (Shopify experience helpful but not required) Experience working with customer service software platforms Ability to work US business hours for primary market coverage