Customer Service Representative (CSR Agent)

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. You will act as a liaison between the company and its clients, providing product / service information, and resolving issues in a timely and efficient manner.

About the role

As a Customer Service Representative, you will be responsible for addressing incoming customer inquiries through various channels, including phone, email, chat, and in-person interactions. You will provide accurate, valid, and complete information using the appropriate tools and communication methods. Your role involves resolving product or service-related issues by actively listening to customer concerns, identifying the root cause of the problem, offering suitable solutions, and ensuring follow-up to confirm resolution. You will also process customer orders, forms, applications, and service requests while maintaining and updating customer account records as needed. Adhering to established communication procedures, guidelines, and policies is essential, as is escalating unresolved issues to the appropriate internal departments. Additionally, you will collaborate with other teams to enhance the overall customer experience and are expected to meet individual and team performance goals, including call handling and service targets.

Qualifications

• At least Senior High School / High School graduate / College graduate
• At least 1 year BPO international voice experience
• Amenable to work onsite and on a shifting schedule