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Quality Team Lead (BPO)
Tech MahindraTaguig, Metro Manila, Philippines3 days ago
Job descriptionLead and mentor the quality team to ensure high performance Drive process improvement initiatives and apply quality tools for performance measurement and standardization Ensure strict process compliance across operations Plan and manage effective resource utilization aligned with process targets Monitor and track process parameters critical to quality and performance Adopt best practices to consistently meet and exceed SLA requirements Contribute to both short-term and long-term process goals Ensure client quality targets are consistently achieved and surpassed Champion quality initiatives across the team Undergraduate or graduate in any discipline 3–4 years of relevant experience in BPO transactional quality Excellent written and verbal communication skills Strong people management and leadership capabilities Exceptional interpersonal and influencing skills Strategic thinker with the ability to develop business plans Business-oriented mindset focused on growth, revenue, and opportunity Proficient in Excel, quality tools, data analysis, and reporting Strong problem-solving and lateral thinking abilities
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Work Where People Matter
At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.
Why You’ll Love It Here
- Growth you can see – promotions and career paths await
- Learning that sticks – trainings to sharpen your skills
- A workplace that cares – inclusive, supportive, and people-first
- Rewards when you refer friends to join the team
What You’ll Do
What We’re Looking For
About Tech Mahindra Philippines
We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.
If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started.
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Team Lead • Taguig, Metro Manila, Philippines
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