Quality Team Lead (BPO)

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At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Rewards when you refer friends to join the team
• Lead and mentor the quality team to ensure high performance
• Drive process improvement initiatives and apply quality tools for performance measurement and standardization
• Ensure strict process compliance across operations
• Plan and manage effective resource utilization aligned with process targets
• Monitor and track process parameters critical to quality and performance
• Adopt best practices to consistently meet and exceed SLA requirements
• Contribute to both short-term and long-term process goals
• Ensure client quality targets are consistently achieved and surpassed
• Champion quality initiatives across the team

What We’re Looking For

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.

If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started.

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