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Senior Process Excellence Lead

TaskUsPhilippines

1 day ago

Job description

.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

Position Summary

Key Responsibilities

Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC (Define, Measure, Analyze, Improve, Control) and other continuous improvement methodologies.

Collaborate with department heads and subject matter experts to gather data, analyze root causes, and develop actionable project plans.

Facilitate workshops and Kaizen events to map current state processes, identify waste and inefficiencies, and design future state solutions.

Utilize statistical analysis and process mapping tools (e.g., Minitab, Visio) to analyze complex datasets and provide clear, data-driven recommendations.

Develop and maintain dashboards and KPIs to monitor process performance and track the tangible impact of improvement projects.

Prepare and present regular progress reports and business cases to stakeholders and senior management.

Act as a key resource and mentor for continuous improvement, training team members on Lean and Six Sigma principles (e.g., Green Belt or Yellow Belt level).

Champion a culture of operational excellence by promoting a problem-solving mindset and empowering employees to identify and implement improvements in their own work areas.

Assist in developing and implementing a standardized framework for process excellence across the company.

Document new and updated processes, ensuring they are clear, concise, and effectively communicated to all relevant teams.

Qualifications & Skills

Required :

8-12+ years

of experience in a dedicated process improvement, operational excellence, or business transformation role.

Lean Six Sigma Black Belt certification is mandatory.

Proven experience successfully leading multiple process improvement projects with measurable results in a complex business environment.

Strong analytical skills with proficiency in data analysis and visualization tools.

Excellent project management, communication, and interpersonal skills, with the ability to engage and influence stakeholders at various levels.

What We Offer

A competitive salary and performance-based bonus.

A key role with high visibility and the opportunity to make a significant impact on the business.

A collaborative and supportive environment that encourages learning and professional growth.

Opportunities to advance your career.

How We Partner To Protect You :

TaskUs will neither solicit money from you during your application process nor require any form of

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