This job offer is not available in your country.
Director, Operations Business Quality
FWD Group Management Holdings LimitedPhilippines26 days ago
Job descriptionStrategic Leadership Lead the Ops-BQ team in delivering the department’s mission : driving operational excellence through quality assurance, process innovation, and strategic project execution. Recommend actionable inputs to support the development and execution of strategies that enhance customer experience, improve operational efficiency, and ensure data integrity and compliance. Operational Excellence Oversee quality assurance and testing of systems and processes prior to deployment. Ensure robust post-production monitoring and support to maintain system reliability. Lead the documentation of business requirements and the design of efficient scalable processes. Customer-Centric Process Improvement Drive initiatives to improve straight-through processing (STP) and reduce onboarding turnaround time to meet the prescribed Group Office KPIs. Enhance after-sales servicing through digital transformation, SLA / TAT improvements, and system enhancements. Optimize claims processing through automation, digital tools, and continuous performance monitoring. Change Management & Training Manage change initiatives, ensuring smooth transitions for both systems and people. Oversee user training programs to ensure effective adoption of new tools and processes. Cross-Functional Collaboration Partner with internal stakeholders across departments to align on goals, share insights, and drive cohesive improvements. Act as a key liaison between various Life Operations business units, IT, Product, and Compliance teams. Performance Monitoring & Data Quality Monitor and report on SLA and TAT performance, ensuring alignment with internal and group-wide KPIs. Lead data quality management efforts, proactively resolving issues and implementing preventive measures. Product Ownership Support product ownership responsibilities for mission-critical operational systems by managing change requests, evaluating enhancement opportunities, and providing recommendations based on business impact. Experience : A bachelor’s degree in Business, Operations Management, Engineering, or related field; MBA or equivalent is a plus. Lean Six Sigma and / or LOMA certification is an advantage Minimum of 10-15 years of experience in operations, quality assurance, or process improvement, preferably in the insurance or financial services industry. Proven leadership experience with at least 5 years of people management, leading diverse cross-functional teams and driving strategic initiatives across complex business environments. Adept at fostering collaborative cultures, mentoring high-performing individuals, and aligning team goals with organizational vision to achieve measurable outcomes. Recognized for implementing innovative solutions, navigating change, and delivering sustained business growth through effective stakeholder engagement and strategic execution. Strong understanding of digital transformation, process design, and change management. Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to .When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.
Director, Operations Business Quality page is loaded## Director, Operations Business Qualitylocations : Philippines - BGC Taguigtime type : Full timeposted on : Posted Todayjob requisition id : JR-
- About FWD Group
- FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.For more information, please visit
- About FWD Life Philippines
- FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.For more information, please visit fwd.com.ph.1 >
Statistics >
Life >
2022 >
Based on Paid-Up Capital2 >
Statistics >
Life >
2022 >
Based on New Business Annual Premium EquivalentThe Director, Operations Business Quality (Ops-BQ) will lead a high-performing team of Business Quality Analysts to drive operational excellence across FWD PH’s life insurance operations. This role is critical in ensuring seamless customer experiences, efficient processes, and strategic alignment with digital transformation and compliance goals. The role requires a deep understanding of the Life Operations processes as a whole, considerate of the customer impulse to achieve our brand vision “to change the way people feel about insurance”.
#J-18808-Ljbffr
Create a job alert for this search
Director • Philippines
Related jobs
Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?.
KPO company experiencing strong dynamic growth and we want you to be part ...Show moreLast updated: 30+ days ago
Ready to take your career to new heights?.At My Mountain Mover, we believe in empowering our team to reach their peak potential.
We're a tight-knit, family-oriented company that values excellence, c...Show moreLast updated: 18 days ago
About Us Archetype Infrastructure Solutions is a U.With operations across Texas, Arizona, Virginia, and other high-growth markets, we are scaling rapidly and looking for a reliable, detail-oriented...Show moreLast updated: 30+ days ago
FLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human i...Show moreLast updated: 6 days ago
Residential Solar Operations Specialist.Support project managers in tracking and completing solar installations.If you have the required experience and want to work in a fast-growing industry,.Show moreLast updated: 30+ days ago
- Promoted
Vice President-Quality-Quality Process - Transactional
ExlService Holdings, Inc.Philippines Drive improvement and innovation for value delivery to EXL and Clients.Develop process improvement and transformation strategy aligned to key clients’ strategic priorities.Support in EXL strategic ...Show moreLast updated: 30+ days ago
- Promoted
Area Sales Director
East West Banking Corporation, , Philippines, Philippines Makati, NCR, Philippines Branch Banking Group.Senior Manager to Assistant Vice President.In this role you will be taking charge of leading and managing sales efforts within a specific area or regio...Show moreLast updated: 5 days ago
- Promoted
Mass and Partner Experience Operations - Content Operations, UPOC-BGC
Lazada, , Philippines, Philippines The Mass and Partner Experience Operations Lead plays a strategic role in scaling the affiliate ecosystem through robust partner engagement, streamlined operations, data-driven acquisition strategi...Show moreLast updated: 17 days ago
US Audit Manager
The Back Room Offshoring Inc.PHQuick Apply
Business Operations Manager
My Mountain MoverPhilippines, PHQuick Apply
- Promoted
Product Management Director
UNAVAILABLEPhilippines The ibex engineering team builds and launches innovative customer care products and solutions that leverage cutting-edge generative AI technology.
We are seeking experienced and visionary Product Ma...Show moreLast updated: 1 day ago
Operations Manager (Datacenter-structured cabling)
The Archetype StrategyPHQuick Apply
Business Operations Associate
goFLUENTPhilippinesQuick Apply
- Promoted
AI Data Quality & Engineering Manager
TaskUsPhilippines AI Data Quality & Engineering Lead page is loaded.AI Data Quality & Engineering Lead.Apply locations Pasig, NCR, Philippines Antipolo, Rizal, Philippines San Fernando, La Union, Philippines Bacoor,...Show moreLast updated: 30+ days ago
Remote Solar Operations Specialist
KR SOLARPHQuick Apply
- Promoted
Head of Operations
MultiplyMiiPhilippines Our client is a fully integrated property services and asset management firm with expertise across facilities management, capital works, compliance, and development oversight.With a commercial mind...Show moreLast updated: 6 days ago
- Promoted
IT SOX Compliance Director
UNAVAILABLEPhilippines IT controls and compliance under the Sarbanes-Oxley Act (SOX).This role will drive the assessment, design, implementation, and continuous monitoring of IT General Controls (ITGCs), conduct SOX 404 ...Show moreLast updated: 1 day ago
- Promoted
Process Excellence Lead
Innodata Inc.Philippines Lean Six Sigma practitioner who will drive operational transformation.The successful candidate will lead enterprise-wide process improvement initiatives, train and coach teams on process excellence...Show moreLast updated: 21 days ago
- Promoted
Sales Director
BruntWork, , Philippines, Philippines Fully Remote, Monday – Friday – 40 hours week.We are a globally minded, high-end fashion brand seeking an experienced.This senior-level role requires deep industry knowledge, a strong network of bu...Show moreLast updated: 30+ days ago
- Promoted
Senior Operations Manager for Iloilo
ConcentrixPhilippines In a world full of average, Concentrix stands out.To achieve extraordinary results for our clients, we’re disrupting the professional services market.
We are absolutely obsessed with making our clie...Show moreLast updated: 30+ days ago
- Promoted
Marketing Manager / Director
Thinking IT Corp., , Philippines, Philippines We are seeking a Marketing Manager / Director to lead and execute the marketing strategy for our crypto casino projects.You will be responsible for managing the full marketing funnel — from acquisi...Show moreLast updated: 14 days ago
- Promoted
Sales Director
Kone México, , Philippines, Philippines Head of Sales, New Building Solutions.Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a share...Show moreLast updated: 30+ days ago
- Promoted
Head of Operations
ActivationMachine, Inc., , Philippines, Philippines The Head of Operations is accountable for the overall BAU–related activation programs in particular areas of assignment.He / she is mainly responsible for managing and ensuring its execution and imp...Show moreLast updated: 30+ days ago