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Sr. Executive - Process Training (MOA Pasay) | Hybrid
TASQ Staffing SolutionsPasay City, Metro Manila, Philippines2 days ago
Job type
- Quick Apply
Job descriptionConduct New Hire training for Process based on the agenda Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will Create a Training Needs Analysis and create action plans based on TNA and opportunities Collaborate with the CE (Customer Experience), Quality Analyst and Pre Process Training Provide feedback to associates / trainees based on progress in training Complete required reports for tracking and communicating training progress at different Conduct coaching sessions to trainees and agents towards performance improvement.
Work Setup : Hybrid (MOA Pasay)
Work Schedule : Mid Shift
Requirements :
- 2 years of experiencing in Training BPO
- Good communication skills
- Basic knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
- Responsible for Support for current New-Hire Training then Full Facilitation of Future New-Hire Training Classes, reporting, and feedback to the agent.
- At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)
- Basic knowledge of editing tools Adobe
Responsibilities :
be the outcome of a TNA and action plans.
to support Operations.
team in making suggestions in enhancing training agenda.
levels
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Training • Pasay City, Metro Manila, Philippines
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