Work Setup : 100% Onsite (MOA Pasay)
Work Schedule : Graveyard shift
Responsibilities :
- 2 years Process Trainer experience
- Excellent communication skills
- 2 years in college w / o back subjects
Qualifications :
Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingFormulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and / or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees / agentsDeliberate to identify new hires needs in training and nesting