Technical Documentation Specialist - Work from home

Requirements

• Bachelor’s degree in Architecture, Technical Writing, Communications, or related field.
• Minimum 5 years of experience creating technical documentation, process manuals, or user guides in a professional environment.
• Strong writing, editing, and proofreading skills with meticulous attention to detail.
• Ability to translate complex IT and compliance concepts into clear, user-friendly language.
• Strong organisational skills, including document management and version control.
• Proficiency with documentation and collaboration tools (e.g., SharePoint, MS Office Suite, Adobe Acrobat, Visio, or equivalent).
• Microsoft O365 Administration and Active Directory experience.
• Azure Virtual Machine knowledge.
• Highly organised with the ability to manage multiple priorities.
• Strong communicator, able to engage both technical and creative professionals.
• Detail-oriented and committed to accuracy and consistency.
• Proactive and adaptable, with a continuous improvement mindset.
• Collaborative and approachable, with a professional attitude.
• Experience working in an architecture, construction, or engineering environment is advantageous.
• Familiarity with compliance frameworks such as ISO 9001, NCC (National Construction Code), or local planning regulations desirable.
• Graphic / layout skills to create visually engaging documentation.
• Knowledge of BIM tools (Revit, AutoCAD) for referencing and documenting workflows is desirable.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity :

• Work from home
• Monday to Friday 7 : 00 AM – 4 : 00 PM PHT ( adjustments will be made for AU daylight saving time )
• HMO with 1 free dependent and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Work from home allowances
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials :

Website : https : / / twoconnect.com.au /

Careers : https : / / apply.workable.com / twoconnect-careers /

LinkedIn : https : / / linkedin.com / company / twoconnectau

Facebook : https : / / www.facebook.com / 2woconnect /

Instagram : https : / / www.instagram.com / twoconnect_ /