Technical Support Specialist

The SuperStaff Technical Support Specialist is a vital member of the IT department, responsible for assisting users with their technical inquiries, requests, and issues, and providing exceptional customer service. As a Technical Support Specialist, you will encompass all aspects of the lifecycle of an issue being the primary point of contact for incoming issues, working directly with reporters, triaging, prioritizing issues, and working out a project queue and backlog.

Requirements

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 1 year of experience in a Technical Support role is preferred, but fresh graduates

are welcome to apply.

requirement.

Skills Needed :

troubleshooting support services including, but not limited to :

Soft Skills

and is passionate about Information Technology. A healthy dose of curiosity

about why things work the way they do is a huge benefit.

that you communicate with clients and co-workers at all levels of the

organization.

interactions.

Duties and Responsibilities :

remote assistance tools, resolving technical issues in a timely and professional manner.

satisfaction.

of issues, and implement effective solutions.

accurately and comprehensively in the company’s ticketing system.

collaborate on problem-solving strategies.

maintain a high level of expertise in relevant areas.

base articles, and FAQs to enable self-service for users.

streamline technical support operations.

Benefits