Senior Engagement / Operations Manager 2 to 5 years telco Exp

Job Title : Sr. Engagement Manager

Location : Makati, Philippines

Shift : Night Shift

Salary : ₱140K–₱150K base + ₱10K allowance

Function : Operations

We are hiring a Sr. Engagement Manager to lead and develop a team of Engagement Coaches, ensuring performance excellence, service quality, and effective client management.

Key Responsibilities :

Lead, coach, and develop Engagement Coaches to meet productivity and quality goals.

Manage schedules, attendance, and performance, applying corrective measures as needed.

Conduct team meetings, briefings, and one-on-one coaching.

Handle escalated customer issues and deliver resolutions.

Drive process improvements and strategic initiatives.

Qualifications :

Bachelor’s degree or equivalent experience.

2–5 years of BPO operations management, including 2–3 years leading managers.

Solid background in telco accounts.

Strong client and stakeholder management skills.

Excellent leadership, communication, and coaching ability.