Customer Service Representative

Job Description :

We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities :

Answer incoming calls, chats, or emails from customers in a professional and courteous manner

Provide accurate information regarding products, services, and policies

Assist customers with billing, account issues, and troubleshooting concerns

Handle complaints efficiently and provide appropriate solutions within set timelines

Escalate complex issues to higher support when necessary

Maintain a positive, empathetic, and professional attitude toward customers at all times

Document customer interactions accurately in the system

Meet performance targets such as quality, productivity, and customer satisfaction

Job Requirements :

Open to High School Graduates with BPO experience

Open to College Graduates (No BPO experience required)

Must be willing to work on Night Shift

Must be willing to work Onsite