BPO Process Excellence Consultant - Healthcare (Cebu City)

Position : Process Excellence Consultant - Healthcare (Cebu) | Onsite

Account Type : Healthcare

Support Type : Non-voice

Start Date : ASAP

Work Arrangement : Fully Onsite in Cebu

Shift Schedule & Rest Days : US Business Hours; Weekends Off

Qualifications : Bachelor's degree

Extensive experience working on US healthcare accounts, including knowledge of US benefits

At least 3 years of experience in process improvement and Quality Assurance within healthcare, with a total professional experience of no less than 7 years

Preferred : Six Sigma methodologies and certifications

Knowledge of root cause analysis, Lean methodologies, corrective and preventive actions, and quality management concepts

Responsibilities :

Process Analysis & Optimization : Map current processes, identify inefficiencies and bottlenecks, and develop solutions to enhance operational efficiency

Project Leadership : Lead process improvement projects, manage initiatives, and oversee successful implementation of changes

Methodology Utilization : Apply tools like Lean Six Sigma, Kaizen, and Value Stream Mapping to facilitate process improvements

Performance Tracking : Develop metrics and reports to monitor process performance and assess the impact of improvements