Customer Service Representative (Telco / Financial / Tech / Sales

Job Summary :

We are looking for friendly, patient, and professional Customer Service Representatives to assist customers with inquiries, issues, and product / service support across various industries such as telecommunications, finance, technology, sales, and insurance.

Key Responsibilities :

Handle inbound and outbound calls, chats, or emails.

Answer customer questions about products, services, or accounts.

Resolve complaints or technical issues efficiently and politely.

Process orders, applications, payments, or claims.

Provide accurate information and follow company procedures.

Upsell or cross-sell products when needed (for sales-related roles).

Keep records of customer interactions and update systems.

Meet performance targets (e.g. quality, speed, customer satisfaction).

Qualifications :

High school diploma or equivalent.

Good communication and problem-solving skills.

Basic computer knowledge and typing skills.

Ability to work in a fast-paced environment.

Experience in customer service is a plus, but not required.

Industries Available :

Telecommunications – Internet, phone, and mobile services support.

Financial Services – Banking, loans, and account assistance.

Technology – Software, hardware, or app-related help.

Sales – Customer acquisition, product info, and upselling.

Insurance – Policy info, claims, and coverage support.