Service Delivery Manager | MICTS

Overview

Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.

Responsibilities

• Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization.
• Ensure Operations technology tools & logistical resources are always available in providing uninterrupted service offering to its clients.
• Collaborate and contribute with other managers in improving workflows, documentations, standards and processes.
• Contribute to the knowledge and information relevant to Operations.
• Participate in activities promoting a harmonious working environment such as demonstrating trust and respect and practicing open communication.
• Comply with company policies, guidelines, standards, and procedures.
• Professionally represent Trends management; enriching client relationships and providing expertise, composure, and competence.
• Perform all other duties and tasks as assigned by the MSS Manager.

Service Operations Management