Service Delivery Manager (QA)

About Our Client

This opportunity is with a large organization operating in the technology sector. The company is known for its robust presence and commitment to delivering high-quality solutions, leveraging advanced technologies to support its clients' needs.

Job Description

• Lead end-to-end QA delivery across multiple client projects, ensuring timelines, quality, and stakeholder satisfaction.
• Manage cross-functional teams including testers, automation engineers, and business analysts.
• Define and implement structured QA methodologies and governance frameworks.
• Engage directly with C-level stakeholders to align delivery with business goals.
• Drive automation initiatives to improve efficiency and reduce manual effort.
• Handle escalations, risk management, and continuous improvement initiatives.

The Successful Applicant

A successful Service Delivery Manager should have :

• Ideally 15-20+ years of experience in IT, with at least 10 years in QA leadership roles.
• Proven track record in insurance or healthcare domains.
• Strong understanding of QA fundamentals, test strategy, and automation tools (e.g., Selenium, UFT, JMeter).
• Experience managing large teams and complex delivery programs.
• Excellent communication and stakeholder management skills.
• Must be willing to work onsite

What\'s on Offer

• Permanent position in a stable and well-established organization.
• A professional environment that encourages growth and innovation.
• Comprehensive support for career development and skill enhancement.

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