Hotel Manager

Job Description

• Supervise day-to-day operations within the resort—including housekeeping, food and beverage, maintenance, and front office.
• Consistently uphold and enforce Standard Operating Procedures (SOPs), coordination protocols, and brand quality standards.
• Handle guest complaints promptly and professionally; solicit feedback and comments.
• Monitor, analyze, and control all labor and inventory costs, including preparing monthly reports, charts, and schedules to ensure budgets are met or exceeded while maintaining and improving quality.
• Ensure all staff are well-trained and confident in the details of each service and product, fostering excellent guest service and strong product knowledge.
• Develop and implement strategic plans to improve the resort’s financial performance, guest satisfaction, and operational efficiency.
• Collaborate with the sales and marketing team to develop and execute effective promotional strategies.
• Foster a positive and productive work environment that promotes employee engagement and development.
• Proven pre-opening experience in hospitality or F&B operations (ideally in a beach club, resort, or restaurant setting)
• Strong leadership, communication, and interpersonal skills
• Highly organized with a proactive attitude and excellent problem-solving abilities
• Strong understanding of resort management best practices, including revenue management, quality assurance, and regulatory compliance
• Ability to lead and motivate a team of hotel staff to deliver exceptional customer service
• Willing to work on-site (El Nido) with flexibility across shifts, weekends, and holidays
• Bachelor’s degree in Accountancy, Hospitality Management, or any related field

Qualifications

Skills & Competencies

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